Module CC.2.3: Consumer Self-Protection

Standard: EPF.CC.2.3

Objective: Explain strategies for consumer self-protection and advocacy.

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Lesson Overview

• Discuss self-protection strategies (warranties, contracts, receipts)
• Analyze how to resolve disputes
• Explore consumer advocacy organizations

Teacher Notes

• Use real dispute scenarios
• Relate to students' purchases
• Discuss how to escalate complaints

Activities

• Dispute resolution role-play
• Create a consumer self-protection checklist
• Guest speaker: Consumer advocate

Assessment

• Quiz on self-protection strategies
• Written plan for resolving a dispute

Resources

• NC DPI EPF Standards
• Consumer advocacy resources